Need Help?
Get support for GenBot {Engin} through our various support channels.
Frequently Asked Questions
How do I add GenBot to my server?
You can add GenBot to your server by using the /invite command in any server where GenBot is already present, or by visiting our website and clicking the 'Add to Discord' button.
How do I configure GenBot's permissions?
GenBot requires certain permissions to function properly. You can configure these during the invitation process or later through your server settings. For detailed instructions, see our Permissions page.
Can I customize the bot's prefix?
Yes, you can change the bot's prefix using the /config prefix [new_prefix] command. Only server administrators can change this setting.
How do I create custom commands?
You can create custom commands using the !createcmd command. For detailed instructions and examples, see our Custom Commands page.
Is GenBot free to use?
GenBot offers both free and premium features. The core functionality is free, but some advanced features require a premium subscription. You can view the differences on our Pricing page.
Troubleshooting Common Issues
GenBot is not responding to commands
- Make sure GenBot has the necessary permissions in your server
- Check that you're using the correct prefix (default is / for slash commands)
- Verify that the bot is online and not experiencing downtime
- Try reinviting the bot to refresh permissions
Custom commands are not working
- Ensure you have the correct syntax for your custom command
- Check that you have permission to use custom commands
- Verify that the command name doesn't conflict with built-in commands
- Try recreating the command with a simpler structure first
Moderation features not working
- Ensure GenBot has the 'Manage Messages', 'Kick Members', or 'Ban Members' permissions as needed
- Check that GenBot's role is higher in the role hierarchy than the users you're trying to moderate
- Verify that you have permission to use moderation commands
- Check the server audit log for any permission errors
Still Need Help?
If you couldn't find a solution to your problem, please don't hesitate to reach out to us directly. Our support team is ready to assist you.